Ueda

Update on policy for taking inactive usernames

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Dear Ninja,

It has come to our attention that players have been request name changes through support tickets instead of going through the proper system which is to wait for their account to have name changes available again.

Players have also been flooding support ticket requests for accounts that obviously do not meet the requirements for having name changes or for old inactive usernames freed. This makes dealing with support that much harder for us and slows down support for everyone else.

This "service" was always provided as a "favor" and not something marketed as a feature for Gold Ninja.

I've decided to put a $2 service fee on the freeing of old inactive usernames, which will hopefully get people to do make sure an account meets the requirements before making the request, as this is very time consuming for myself when handling support.

In addition, we have also added a new requirement
You cannot have had any warning points added to your account / open report cases warranting investigation on your account for the past 6 months.
This is to ensure moderation isn't obstructed or given a hard time by the changing of usernames.

Note: This is only for name changes done outside of the usual Gold Ninja system where you can change your name without manual admin work every year. It only applies to name change requests sent manually through support ticket, usually when players want an existing username freed.

Regards,
Ueda

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Umm @Ueda you're aware you gave a bunch of us "Mist Ninjas" 10 perm warning points for choosing to save our rp tokens from our last village to use in mist when it was released cause as you probably know to some of us it didn't seem like a problem cause we actually did the missions since mist would have 0 chunins at the time so this right here puts some of us off

5 hours ago, Ueda said:

In addition, we have also added a new requirement
You cannot have had any warning points / open report cases on your account for the past 6 months.
This is to ensure moderation isn't obstructed or given a hard time by the changing of usernames.

 

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10 hours ago, Ueda said:

You cannot have had any warning points / open report cases on your account for the past 6 months.

@Wanheda
Mist came out more than 6 months ago.

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1 hour ago, Nefarious said:

@Wanheda
Mist came out more than 6 months ago.

That's how long we've had tho warning points since they don't go away

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