• Game is not starting when pressing the start game button.


    Kay
     Share

    After installing/updating the game the button does nothing, i get no errors whatsoever. I have an AMD Radeon RX6700 GPU if that matters.


    Steps to reproduce issue:


    1. Download the game
    2. Boot the game up and let it install
    3. Press ''Start Game'' and nothing happens.
     Share


    User Feedback

    Recommended Comments

    On 8/6/2022 at 5:01 PM, Zukaru said:

    Same issue here, tried the steps in the troubleshooting page, but still doesn't solve the issue.

    Same, can't seem to figure out what the problem is. When I check task manager after hitting start trying all the fixes I could find based on the troubleshooting page and the other threads it seems the thing goes to start and then just suspends itself and closes immediately after.

    It's very strange. 

    Link to comment
    Share on other sites

    Having decided to do some digging into my computer with this issue, I found some errors from the NinOnline.exe on my PC. And I am unsure what they mean or how to fix them. 

    I did find a similar issue that someone was having from this year for a program they made, per their words here they said - 
    "The underlying issue was due to a third party SDK for some device connectivity I was using with this application, which was generating an internal error and was either unhandled or not getting caught for previous versions of Windows."

    I will include the .txts in this post if anyone wants to look at them and hopefully someone might know how to fix them. 

    EDIT : The second error in question seems to be related to the .NET framework things which they did have in the troubleshooting page. However even with the 3.5 Framework turned on, the program still auto suspends with both errors. I will fiddle around with it more tomorrow.

    ERROR 2.txt ERROR.txt

    Link to comment
    Share on other sites



    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now

  • Before submitting, read this!

    Many users file bugs which are useless because they don't contain enough information for us to do anything about them. Our policy is to close these bugs without investigating them. Please follow these guidelines to avoid having your bug closed and help make sure we can fix the bug you're reporting.

    Most bugs are not actually obvious, even if they look obvious to you. Usually issues actually only happen in a very specific set of circumstances, which you happen to have. These guidelines are designed to make sure we can figure out what's going on. So please never skip any part of the guidelines, no matter how obvious you think the problem is, or how many issues you've filed before - skipping any details will likely make it much more difficult to help you.

    Make sure you understand the bug

    Many bug reports are actually just unintended consequences of systems that are working as intended. This is not a bug, and should be addressed as a suggestion.

    Make sure you are running the latest version of the game

    To avoid reporting bugs we've already fixed, please verify the issue happens in the latest version of client, and then verify that there is no existing bug report that matches the issue you plan to report already in the Issues tab. There is a chance that it may already be fixed in the pending update.

    Use the bug report template

    The bug submission page is pre-filled with a template. Do not delete it - we need all this information to be able to help you. Please provide as much of the requested information as you can, including the system details or crash report information with every report.

    Only mention one problem per issue

    Please only describe one problem in each issue you create. It's very confusing to have two separate descriptions at once and usually means you skipped some important information for one of them.

  • Official Wiki Troubleshooting Guide Cash Shop Rules & Guidelines Player Safety